Service Desk Engineer Full Time
JOB DESCRIPTION
Above Industry Rates, Private Medical Insurance, 15 days leave, Monthly Dinner & Lunch. Join Us!
Go-Va provides clients based in Australia with offshore employees. We are managed operations, not a BPO. You will work in the Go-Va office in Cebu and have direct contact with your Australian company on a daily basis who will train you in their policies and procedures. Go-Va management on site is there to support you and we provide you with many benefits.
The Service Desk Engineer role is to help support the continued growth of the business aligned with our business goals and objectives.
The Service Desk Engineer role will be part of the Global Corp IT, predominately within the Service Desk function. The successful candidate will have experience of working within a Service Desk team for approximately 2-3 years.
The About The Team
The Service Desk Engineer role will be based Philippines, Cebu City and will be part of a Global Corp IT team. The Corp IT team currently consist of two teams; 4 x Service Desk Analyst based in London and Denver which skillsets vary from 1 st -2nd line support and AV support. 2 x Infrastructure Engineer who are responsible for all Infrastructure across all geophonic locations. This position will be working as part of a newly formed team supporting WorldRemit’s Philippine’s office. The Service Desk Engineer will be working with a team of 6-7 Service Desk Engineers, most of which are based in other geographical locations (UK, US & PLD). The successful candidate will be reporting into the Service Desk Lead, based in the UK.
Qualifications:
- 2-3 years’ experience working as part of a Service Desk.
- Understanding of ITIL framework
- Demonstrates Active Directory experience
- Experience with Follow Me Printing
- An understanding to Cloud solutions – Microsoft Azure, Office 365.
- Good networking skills; TCP/IP, DNS.
- Strong knowledge on Windows 10
- Exposure to Mac OSx
- Demonstrate strong customer service skills
- A team player – working as part of a wider team.
- Flexible working hours – follow the sun model.
If you believe you’re the right person for this role APPLY NOW at http://www.go-va.com.ph/application-form/.
(Please make sure that you have answered our online application )
Salary is negotiable based on skills years of experience.
Interview and Assessment will be at: GO Virtual Assistants, Inc. 8th Floor Gagfa Tower, F. Cabahug Road, Mabolo, Cebu City (We are located next the Sykes Building)
We look forward to hearing from you.