Results Coach ( Night Shift) Full Time

JOB DESCRIPTION

Above Industry Rates, Private Medical Insurance, 15 days leave, Monthly Dinner & Lunch. Join Us!

We provide clients based in Australia, NZ, US & UK with offshore employees. We are managed operations, not a BPO. Our team members work in the Go-Va office in Cebu or ResourceFull office in Clark and have direct contact with their clients on a daily basis, who select, train & QA them in their policies and procedures. Go-Va management is on site to support them.

On a Daily Basis you will be doing the following:

• Arrive early for the shift, switch on your team members pc’s
• Great all team members with a warm smile and welcome them for the day
• Monitor for lates and absences and notify clients immediately
• Facilitate daily huddles with team members – 4-minute one-on-one meetings with each team member to make sure they have clarity from their overseas client on their daily activities. If no
• tasks have been allocated, you will work with your team member to select tasks from their default tasks pool known as “go-to-tasks” and communicate this with the client.
• Ensure team members send clients their daily task lists in the morning and daily progress reports in the afternoon. Coach if daily task list is not completed correctly.
• Monitor daily time doctor of team members to ensure company policies are being adhered to and that there is no inappropriate internet usage.
• Attend RC meetings and give feedback on process improvement

On a Weekly Basis you will be doing the following:

• Facilitate Weekly focus meetings (15 minutes). Each Friday meet one-on-one or in a group setting for team members to present their plan for the week ahead, update their KPI scoreboards and check if anyone has any roadblocks to assist the team to clearly communicate these through to the client.

Every Fortnight, this will be the task:

• Contact client via email or phone for progress of team member in their first 3 months
• Perform monthly reviews to check that the current tasks being completed are still aligned to clients KPIs and overall goals.

90 Day reset

• 90 Day rest – perform a strategic session to be attended by the team member and their client. You will be responsible to facilitate the coordination of this session and the agenda to keep team members aligned to the strategic direction of our clients.
• Perform client onboarding sessions to educate new clients on our policy and procedures

HR Tasks

• Reference checks
• Respond to online chat messages about recruitment

QUALIFICATIONS:

• Has a positive attitude
• Creative thinking
• Has experience handling a team.
• Excellent in communication skills both written and oral
• Willing to work on a Night Shift
• Proactive

If you believe you’re the right person for this role APPLY NOW at http://www.go-va.com.ph/application-form/.

(Please make sure that you have answered our online application )

Salary is negotiable based on skills years of experience.

Interview and Assessment will be at: GO Virtual Assistants, Inc. 8th Floor Gagfa Tower, F. Cabahug Road, Mabolo, Cebu City (We are located next the Sykes Building)

We look forward to hearing from you.

Tagged as: Results Coach