Technical Support Representative (Tier I or Tier II) Full Time

Job Description:

A successful candidate will provide customer and technical support through email, phone and chat requests from users regarding any client’s platform related issues and queries. He/She will independently identify, troubleshoot, document, categorize and replicate customer problems and escalate more complex problems as necessary.

Qualifications/Preferred Experience:

• Must have average to above technical skills.
• Excellent verbal and written English skills
• Must understand Windows and Macintosh operating systems.
• Technical service experience and strong customer service orientation.
• Ability to work with minimal supervision.
• Ability to work in a complex and fast-paced work environment
• Solid Decision-making and problem-solving skills

Perks: competitive Salary+Allowance+HMO+MORE!