French Speaking CSR Full Time

JOB DESCRIPTION
Above Industry Rates, Private Medical Insurance, 15 days leave, Monthly Dinner & Lunch. Join Us!

Go-Va provides clients based in Australia with offshore employees. We are managed operations, not a BPO. You will work in the Go-Va office in Cebu and have direct contact with your Australian company on a daily basis who will train you in their policies and procedures. Go-Va management on site is there to support you and we provide you with many benefits.

This position will be working with our US client.

JOB DESCRIPTION:

1. Provide answers to New, Open, and Pending tickets via Infoscout’s support portal Zendesk, in alignment with predefined topic priority list, using predefined macros with additional language as needed to provide a thorough and personalized
response.

2. Adjust user accounts using Infoscout’s internal database portal, ISC Admin, if: requested by user, does not violate app’s terms of service, & fulfills security requirements; something incorrect has occurred and a record needs to be corrected;
investigating potential presence of an issue.

3. Prompt escalation of new issues that are: user-facing, in the database, in Admin. Escalation of recurring issues includes contacting Infoscout POC via internal messenger or email with example cases of occurrence and volume estimation. This also includes escalation of the ticket itself in Zendesk.

QUALIFICATIONS:

• Can work with a team
• Can speak fluent French and English
• High Attention to detail
• Willing to work in Cebu.
• This position is a full-time role.

If you believe you’re the right person for this role APPLY NOW at http://www.go-va.com.ph/application-form/.

(Please make sure that you have answered our online application )

Salary is negotiable based on skills years of experience.

Interview and Assessment will be at: GO Virtual Assistants, Inc. 8th Floor Gagfa Tower, F. Cabahug Road, Mabolo, Cebu City (We are located next the Sykes Building)

We look forward to hearing from you.

Tagged as: CSR