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Customer Support / Project Coordinators / Project Managers

Project Manager Full Time

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SSI Phils. Inc. (Cebu)

SSI Phils. Inc. (Cebu)

Role and Duties

·         Ensure clear communication among all groups involved in successful delivery of projects. This includes day-to-day communication with clients; coordination with other client services groups, vendors and partners; and communicating project milestones to internal and external stakeholders.

·         Set up and implement strategy for successful completion of new and on-going projects to be delivered on time, on budget and on scope. This includes project delivery timelines; effective sample plans; identifying project risks and developing risk mitigation plans; and managing changes in project scope and providing alternate solutions.

·         Manage all post-delivery project needs including confirming project close with key stakeholders; debriefs and creating rebound opportunities; and assuring client satisfaction.

·         Expand and leverage client relationships through understanding of client objectives; consultation during production process; participation in coordination calls and meetings;

Field work Responsibilities

·         Organizing and leading Project kick off calls and briefings: Internal kick-off call with AM; External Kick-off-call with client

·         Resource allocation and coordination (SP, DP, Translation)

·         Project Schedule delivery adjusting, tracking and enforcing

·         Ownership and management of project materials; consolidating and up-keeping; updating; distribution of materials to support groups.

·         Sign off and ownership of pre and post field quality checks including, but not limited to:

o   Script review

o   Walkthrough

o   After programming QA

o   DP walkthrough/review

·         Client communication and updating

·         Driving, tracking and policing process adherence throughout the survey lifecycle

·         Process and progress tracking

·         Fieldwork and Sample management

·         Sample Analysis

·         Link set up and link management

·         Quota Management

·         Reporting

·         In field and Post-field Project debriefs

·         Project case studies upon error or friction

Requirements:

·         College degree or position congruent working experience (2 years minimum)

·         Excellent written and verbal English communication skills

·         Proficiency in Microsoft Office, especially Excel

·         Strong analytical skills with the ability to generate reports

·         Ability to multi-task and perform well under pressure

·         Desire to attain new skills in business, management and technology

·         Willing and able to work flexible shifts including graveyard, weekends and holidays – (fixed days off – No shifting schedules)

·         Consistency in strong work ethic

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Job Overview

  • Date Posted: Posted 8 years ago
  • Location: PIPC Building 7, Basak Lapu-lapu City
  • Job Title: Project Manager
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