Customer Support

Chat and Email Support Full Time

JOB DESCRIPTION

Offering Day Shifts, Dependent Medical Insurance & Monthly Team activities from your start date. JoinResourceFull Corp, the newest outsourcing company in Clark.

ResourceFull Corp is the sister company to GO-VA in Cebu employing over 165 team members. You will work in a modern office and have direct contact with your Australian clients on a daily basis. Our clients are super generous and many send their team members to Australia for training.

Requirements:
  • At least 1 to 2 years of experience in providing customer support via email and/or live chat
  • Background with IT/Software/ and Helpdesk
  • Excellent written English communication skill
  • Able to type fast with very minimal typo and/or grammatical error
  • Comfortable in communicating with customers both in a casual situation and in a business, professional environment
  • Tech-savvy and can go through the software with ease
  • Able to work under high pressure
  • The scope of work includes:Respond to customer inquiries primarily through email and live chat
  • Provide exceptional service to customers during each interaction
  • Address customer concerns and/or provide solutions
  • Adhere to all company guidelines regarding the delivery of service and email support to customers
  • Escalate problematic customer issues to management according to standard operating procedures
  • Properly document each customer interaction according to company standard operating procedures
  • Maintain an excellent on-time attendance record (schedule adherence)
  • Adhere to company quality assurance guidelines and standard operating procedures
  • Act with the highest levels of integrity and professionalism in each customer interaction
  • Experience in using Zendesk is an advantage

 

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