Operations Team Leader Full Time

JOB DESCRIPTION

Above Industry Rates, Private Medical Insurance + 1 dependent, 15 days leave, Monthly Dinner & Lunch. Join Us!

Go-Va provides clients based mostly in Australia with offshore employees. We are a managed operations company, not a BPO. You will work in the Go-Va office in Cebu and have direct contact daily with your client’s company, who will train you in their policies and procedures. Go-Va management on-site is there to support you and we provide you with many benefits.

For this position, this will be working for a client.

WorldRemit is an international money transfer company, backed by some of the world’s leading investors including Accel Partners, Technology Crossover Ventures, and Leapfrog Ventures in one of Europe’s biggest funding rounds ever.

WorldRemit is a growing at a massive rate and already enable customers from 50+ countries to transfer money to friends and family in more than 150 destinations. This is just a start as we aim to make our services available in every country in the world. We are looking to you to help us on that exciting journey.

The Operations team sits at the heart of all the action and work tirelessly in the background to ensure that customers’ hard-earned money arrives seamlessly to their loved ones, fast. We are the crucial link between WorldRemit’s internal teams (e.g. customer service, engineering, compliance) and our external partners (e.g. card processors, mobile money operators, banks).

What does this all means to the candidates?

You’ll be in charge of leading a team of Operations Executives based in Cebu, Philippines. You and your team will be handling all the escalations in relation to customer transactions and working tirelessly to identify and reduce customer friction. When there’s a problem, you’re there to solve it.

This means:

• Lots of digging around to understand the problem(s)
• Tonnes of communication both internally and with our external partners to resolve it
• Spot trends and anticipate if it’s a one-off issue or part of a bigger problem
• Help make our processes better

You are fit for the role if you have the following:

• Has a passion for what we stand for
• Is results driven and has a strong track record of delivery
• Has strong leadership qualities and can motivate teams to hit objectives/goals
• Has experience working with remote teams
• Extremely strong communicator (both written and verbal)
• Loves getting into the details but can distill & communicate pertinent information effectively
• Gets a thrill out of solving problems
• Holds a black belt in juggling & prioritizing multiple tasks, while maintaining a zen-like attitude in fast-paced environments.
• Loves process

MINIMUM REQUIREMENTS

• Bachelor’s degree
• 2 to 4 years of previous experience building and leading teams of 4-10 people
• Fluent written & spoken English with excellent communication skills
• Strong Excel and PowerPoint skill

If you think you are qualified and interested in this post, send an application to this link:
http://www.go-va.com.ph/application-form/.
Answer our online examination and expect a feedback from our Recruitment Team.

Work location:
Go Virtual Assistants, Inc.
8th Floor, Gagfa Tower, F. Cabahug Road,
Mabolo, Cebu City
(We are located next to Sykes Building)

Tagged as: operations, team, team leader